Frequently Asked Questions
Everything you need to know about shopping with Aya.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a request.
Do you ship internationally?
Yes, Aya ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend comparing your measurements against our chart to ensure the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my Aya garments?
To maintain the quality of your pieces, please follow the specific care instructions located on the inner label of each garment.